Papa John's Voice Ordering Test Report

2026-02-18 12:48:03  |  Duration: 2m 42s
FAILED
Score: 66/100

Test Configuration

Personadefault
Scenario—
MicrophoneMacBook Pro Microphone

Test Phases

✅
Phase 1: Navigation to Voice Agent
passed
✅
Phase 2: AI Customer Conversation
passed
❌
Phase 3: Order Verification
failed

Order Verification

66
Order verification failed
Matched: 2  |  Missing: 1  |  Extra: 0
StatusItem
Matched2 Large Pepperoni Pizza
Matched1 2-liter Pepsi
Missing1 Original Breadsticks
Reasoning: Keyword matching: 2/3 expected items found on screen. Not found: 1 Original Breadsticks.

Conversation Transcript (14 turns)

Voice Agent
I'm going to get for you today.
Ravi (AI Customer)
Hi, can I please place an order at Papa John's?
Voice Agent
Absolutely, Ravi. What are you in the mood?
Ravi (AI Customer)
I'd like a large pepperoni pizza.
Voice Agent
Got it, Ravi. Large pepperoni pizza. Anything else?
Ravi (AI Customer)
I'd also like an order of breadsticks and a 2-liter Pepsi.
Voice Agent
Would you like the original breadsticks or the garlic Parmesan breadsticks?
Ravi (AI Customer)
I'll take the original breadsticks, please.
Voice Agent
Okay, Ravi.
Ravi (AI Customer)
I'd also like to pay by credit card, yes
Voice Agent
We've applied the best available deals for your order. Would you like to finalize your order?
Ravi (AI Customer)
Yes, that's right.
Voice Agent
Okay, Ravi. You'll be paying with a credit card ending in 007. Can you please provide the CVV?
Ravi (AI Customer)
Yes, the CVV is 358.

Screenshots (9)

Step 1: App Launched
Step 1: App Launched
Step 2: Voice Order Button Visible
Step 2: Voice Order Button Visible
Step 3: Voice Agent Screen
Step 3: Voice Agent Screen
Step 4: After Arrow Click
Step 4: After Arrow Click
Step 6: Voice Agent Verified
Step 6: Voice Agent Verified
Order Complete
Order Complete
Order Overview Tab
Order Overview Tab
Order Details Tab
Order Details Tab
Cart Screen
Cart Screen
Generated by pizza-voice-test  |  2026-02-18 12:50:45